Curated journeys, planned by one designer — not a call centre
Our terms of service, and payment, cancellation and refund policies across flights, hotels, holidays, activities, cruises, transport and visas.
The airline tickets available through the Website are subject to the terms & conditions of the concerned airline, including but not limited to cancellation and refund policies.
Exotic Trips Online merely acts as a facilitator to enable the User to book a flight ticket. The contract of service for utilization of the flight is always between the User and the concerned airline.
Airlines retain the right to reschedule flight times, route, change or cancel flights or itineraries independent of and without prior intimation to Exotic Trips Online. As a facilitator Exotic Trips Online has no control or authority over the logistics of the airlines and therefore is not liable for any loss, direct or incidental, that a User may incur due to such change or cancellation of a flight.
Different tickets on the same airline may carry different restrictions or include different services and prices.
The baggage allowance on a given fare is as per the terms decided by the airline, and Exotic Trips Online has no role to play in the same. Some of the fares shown in the booking flow are "hand baggage fares" which do not entitle the User for free check-in baggage and therefore the User will be required to pay separately for check-in baggage. The prices for adding check-in baggage to a booking may vary from airline to airline. The User is advised to contact the airline for detailed costs.
Some airlines enter into "code share" agreements with other airlines. This means that on certain routes, the airline carrier selling or marketing the flight ticket does not fly its own aircraft to that destination. Instead, it contracts or partners with another airline to fly to that destination. The partner airline is listed as "operated by" in the booking flow.
If your flight is a code share, it will be disclosed to you in the booking process and prior to payment.
Exotic Trips Online will disclose any such code-share arrangements to the User only when the ticketing airline discloses it to Exotic Trips Online in the first place.
The total price displayed on the Website on the payment page usually includes base fare, applicable government taxes and convenience fee. Users are required to pay the entire amount prior to the confirmation of their booking(s). In the event the User does not pay the entire amount, Exotic Trips Online reserves its right to cancel the booking. User agrees to pay all statutory taxes, surcharges and fees, as applicable on the date of travel.
To avail infant fares, the age of the child must be under 24 months throughout the entire itinerary. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, User will be required to make a separate booking using a child fare. Any infants or children must be accompanied by an adult as per the terms of the airlines.
It shall be the sole responsibility of the User to ensure they are in possession of valid travel documents such as identity proof, passport, visa (including transit visa) etc. to undertake the travel. User agrees that in case of inability to travel for not carrying valid travel documents, Exotic Trips Online shall in no way be held liable.
User understands that the information (if any) provided by Exotic Trips Online regarding the travel documents is only advisory in nature and can't be considered conclusive. The User shall ensure checking the requirements of travel with the respective airlines and the respective jurisdictions the User may transit through or choose to visit.
User should check with the airlines directly regarding the check-in timings. Usually, check-in begins 2 hours before departure for domestic flights, and 3 hours before departure for international flights.
User should carry valid identification proofs, passport, age proofs as may be required to prove the identity, nationality and age of the passengers travelling on a ticket, including infants.
In the event User does not embark on the onward journey, the entire PNR pertaining to that booking shall be automatically cancelled by the airline. In such a scenario Exotic Trips Online has no control in the said process nor will be obligated to provide alternate bookings to the User. The cancellation penalty in such an event shall be as per the applicable airline rules.
Any changes that are made to any existing booking shall be subject to certain charges levied by the respective airline, apart from the service fee charged by Exotic Trips Online.
The User shall be obligated to pay applicable charges in the event of any alteration or modification to an existing booking. However, depending on the airline's policy and fare class, charges for changes or modifications to existing bookings may vary.
Refunds will be processed as per the airline fare rules and cancellation policy. Such refunds shall be subject to Exotic Trips Online receiving the same from the airlines. However, the convenience fee paid to Exotic Trips Online at the time of booking is a non-refundable fee.
All cancellations made directly with the airline need to be intimated to Exotic Trips Online, in order to initiate the process of refund. The processing time for refunds may vary depending on the mode of payment, bank etc. The refund shall be processed after deducting the Exotic Trips Online service fee which is independent of the convenience fee as mentioned above.
The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, Exotic Trips Online will make an appropriate charge reversal to the same credit card; likewise, if the User used a debit card, Exotic Trips Online will credit the money to the same debit card.
In the event of cancellation and refund of partially utilized tickets, upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.
Exotic Trips Online acts as a facilitator and merely provides an online platform to the User to select and book a particular hotel. Hotels in this context include all categories of accommodations such as hotels, homestays, bed and breakfast stays, resorts and any other alternate accommodations.
All information pertaining to the hotel including the category of the hotel, images, room type, amenities and facilities available at the hotel are as per the information provided by the hotel to Exotic Trips Online. This information is for reference only. Any discrepancy that may exist between the website pictures and actual settings of the hotel shall be raised by the User with the hotel directly and shall be resolved between the User and hotel. Exotic Trips Online will have no responsibility in that process of resolution and shall not take any liability for such discrepancies.
The hotel booking voucher which Exotic Trips Online issues to a User is solely based on the information provided or updated by the hotel regarding the inventory availability. In no circumstances can Exotic Trips Online be held liable for failure on part of a hotel to accommodate the User with a confirmed booking, the standard of service or any insufficiency in the services, or any other service-related issues at the hotel.
The liability of Exotic Trips Online in case of denial of check-in by a hotel for any reason whatsoever including over-booking, system or technical errors, or unavailability of rooms etc., will be limited to either providing a similar alternate accommodation at the discretion of Exotic Trips Online (subject to availability at that time), or refunding the booking amount (to the extent paid) to the User. Any other service-related issues should be directly resolved by the User with the hotel.
Hotels reserve the sole right of admission and Exotic Trips Online has no say whatsoever in admission or denial for admission by the hotel. Unmarried or unrelated couples may not be allowed to check-in by some hotels as per their policies. Similarly, accommodation may be denied to guests posing as a couple if suitable proof of identification is not presented at the time of check-in. Some hotels may also not allow local residents to check-in as guests. Exotic Trips Online will not be responsible for any check-in denied by the hotel due to the aforesaid reasons or any other reason not under the control of Exotic Trips Online. No refund would be applicable in case the hotel denies check-in under such circumstances.
The User would be liable to make good any damage(s) caused by any act of him/her/their accompanying guests, whether willful or negligent, to the property of the hotel in any manner whatsoever. The extent and amount of the damage so caused would be determined by the concerned hotel. Exotic Trips Online would not, in any way, intervene in the same.
The primary guest must be at least 18 years old to be able to check into the hotel.
The User has to be in possession of a valid identity proof and address proof at the time of check-in. The hotel shall be within its rights to deny check-in to a User if a valid identity proof is not presented.
Check-in time, check-out time, and any changes in those timings will be as per hotel policy & terms. Early check-in or late check-out requests are subject to availability and the hotel may charge an additional fee for providing such services.
The booking amount paid by the User is only for stay at the hotel. Some bookings may include breakfast and/or meals as confirmed at the time of booking. Any other services utilized by the User at the hotel, including laundry, room service, internet, telephone, extra food, drinks, beverages etc. shall be paid by the User directly to the hotel.
Hotels may charge a mandatory meal surcharge during festive periods like Christmas, New Year's Eve or other festivals as decided by the hotel. All additional charges, including mandatory meal surcharges, need to be cleared directly at the hotel. Exotic Trips Online will have no control over waiving the same.
Booking of a hotel can either be "Prepaid" or "Pay at hotel" as per the options made available by a hotel on the Website of Exotic Trips Online.
In the "Prepaid" model, the total booking amount is paid by the User at the time of booking itself. Such total booking amount includes the hotel reservation rate, taxes, service fees as may be charged on behalf of the actual service provider, and any additional booking fee or convenience fee charged by Exotic Trips Online.
At the hotel's or Exotic Trips Online's sole discretion on a case-to-case basis, the User may also be provided with an option to make a part payment to Exotic Trips Online at the time of confirmation of a booking. The balance booking amount shall be paid as per the terms of the booking.
For security purposes, the User must provide Exotic Trips Online with correct credit or debit card details. Exotic Trips Online may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.
Payment can be made either in INR or any other foreign exchange/currency as specified at the time of booking.
Some banks and card issuing companies charge their account holders a transaction fee when the card issuer and the merchant location, as defined by the card brand, e.g. Visa, MasterCard, American Express, are in different countries. If a User has any questions about the fees or any exchange rate applied, they may contact their bank or card issuing company through which payment was made.
Some accommodation suppliers may require User and/or the other persons, on behalf of whom the booking is made, to present a credit card or cash deposit upon check-in to cover additional expenses that may be incurred during their stay. Such deposit is unrelated to any payment received by Exotic Trips Online and is solely at the behest of the Hotel.
In the "Pay at hotel" model, the concerned hotel will collect the entire payment against the booking at the time of check-in. In case of international bookings, the payment will be charged in local currency or in any other currency, as decided by the hotel. For security purposes, the User must provide Exotic Trips Online with correct credit or debit card details. Exotic Trips Online may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.
"Activity" includes day tours & sightseeing, spa & wellness, adventure sports, cruise, theme/amusement parks, buffets & dining or any other service/product booked on the Website.
The provider of the Activity will be referred to as the "Activity Provider", who shall be solely responsible for provision of the products/services booked by the User.
Exotic Trips Online's role is limited to facilitating the procurement of an Activity service by the User from the Activity Provider. The transaction or service fulfilment relation is always between the User and the Activity Provider.
Exotic Trips Online shall not provide pick-up and drop facility for any Activity unless otherwise explicitly mentioned in the confirmation of the reservation.
Exotic Trips Online shall not be liable or responsible for:
The maximum liability of Exotic Trips Online will be limited to refund of the booking amount which was received by Exotic Trips Online for reservation of the Activity.
The User agrees to comply with the terms and conditions of Activity Provider in addition to Exotic Trips Online's User Agreement and Terms of Service.
The User will be required to present the booking/confirmation voucher issued by Exotic Trips Online in order to avail the Activity.
The User shall further be in possession of valid documents viz. identity proof, address proof, passport in case of Activity booked outside India or any other document as specified by the Activity Provider in order to utilize the Activity booked.
The User may be required to sign a waiver/consent form, safety procedure form, medical declaration or other document before availing the Activity where mandated by the Activity Provider.
The User shall reach out to the Activity Provider directly for any concerns subsequent to the confirmation of reservation.
The User should ensure that he/she qualifies all the eligibility criteria for availing the Activity including but not limited to age limit, weight limit, medical conditions etc. User understands that in case he/she is found unfit or ineligible for the Activity, Activity Provider may or may not allow the User to avail the said Activity.
Reservations will be subject to cancellation and refund policies of the Activity Provider which may vary from time to time.
Exotic Trips Online may charge applicable taxes or service charges, convenience fees etc. wherever applicable.
The following terms will additionally apply to any coupon provided by Exotic Trips Online:
Exotic Trips Online solely acts as a facilitator for visa processing and is not responsible for grant or rejection of User(s)' visa in any manner whatsoever. Issuance of a visa is the sole decision of the concerned Embassy.
Services offered by Exotic Trips Online should not be considered or construed as visa advisory or consultancy in any manner as it acts on the instruction of the User. User understands that he/she is solely liable to understand the requirements of the visa to undertake travel for the desired destination country/countries and then instruct Exotic Trips Online accordingly to initiate the visa application process.
Exotic Trips Online's role is limited to informing the User about documentary requirements for applying for a visa of a specific country or jurisdiction, collecting those documents as provided by the User, and submitting those documents to the respective embassy or high commission.
Such requirements for making a visa application, including but not limited to documentation, fees and time frames, are provided by Exotic Trips Online on the basis of information provided by the respective embassy or high commission. Exotic Trips Online cannot and will not advise on the merit, completeness, suitability of the documents, or the likelihood of approval or rejection of the visa being applied for.
Exotic Trips Online may also inform the average time taken for processing a visa application by the respective embassy or high commission. However, it is the User's responsibility to approach Exotic Trips Online for application of Visa in a time-bound manner so as to secure Visa prior to the date of departure.
Each country has varying requirements for passport and visa. Certain nations may require a minimum number of blank pages in succession or certain minimum balance period of validity of the passport. These requirements are established by those respective countries and are subject to change without notice.
While Exotic Trips Online will make best efforts to ensure that its User(s) are given correct and updated information, there may be instances where requisite information is not made available to Exotic Trips Online, as a result of which Exotic Trips Online may not be able to provide the same to its customers. In such cases, Exotic Trips Online will not be held responsible for any inaccuracy in such information.
The approval or rejection of visa is at the sole discretion of the respective embassy or high commission to which the visa application is submitted. Exotic Trips Online has no role in assessing or processing the visa application.
On the User's behalf, the concerned consulate, embassy or high commission may call the User for a face-to-face interview at its sole discretion. Exotic Trips Online shall have no role to play in this process. Exotic Trips Online will, however, inform the User about the date, time and any other requirements as communicated by the concerned Embassy or High Commission for the interview.
Exotic Trips Online may also appoint third-party vendors for the visa application process for different countries. Such third-party vendors will be responsible for applying for the visa of customers for the respective countries they have been appointed for.
For visa applications where submission of passports is required, Exotic Trips Online shall take all necessary steps to ensure that the passport is safely delivered to the User. However, Exotic Trips Online shall not be held liable if the passport is lost in transit or misplaced by the logistics service provider.
The countries for which visa application services are being offered are mentioned in the visa section of the Website. The list of countries is subject to change at the discretion of Exotic Trips Online.
Exotic Trips Online shall not be held liable for acts or omissions of any consulate, embassy, or authorities in delaying or not issuing the visa for any reason whatsoever. Exotic Trips Online also cannot be held liable for any incidental cost/expenses in connection thereto incurred by the User.
In certain instances, even when a visa is issued, the User may be denied entry as local immigration authorities have the final say on entry decisions.
In addition to visa requirements, certain countries may require additional conditions to be fulfilled. For example, an "OK TO BOARD" approval may be required for User(s) travelling to Dubai. User understands that it is the complete discretion of the concerned Airline/department to grant or reject "OK TO BOARD" and Exotic Trips Online has no role in this regard.
Exotic Trips Online merely acts as a facilitator between the User and concerned department/Airlines for application of OK TO BOARD.
Users are required to provide valid communication details, including mobile number and email ID, at the time of applying for Visa/OK TO BOARD services, as these will be the point of contact for timely updates on the status of the User's Visa/OK TO BOARD application.
By engaging Exotic Trips Online to facilitate the process of visa application, User authorizes Exotic Trips Online to file the necessary visa application along with visa fees and embassy charges on his/her behalf to the concerned embassy.
The User undertakes to provide documents required for processing the visa promptly to Exotic Trips Online. The User further undertakes that the documents submitted are genuine and information provided is true and correct. Exotic Trips Online shall bear no responsibility to verify the genuineness of documents or information provided.
Users are required to provide all necessary and correct information to allow Exotic Trips Online to submit the application for visa processing. Such information may include username, address, contact details, holiday destination and any other information considered necessary for processing the User's visa application.
Once Exotic Trips Online returns the passport and documents of a User, it is the User's responsibility to check that all requisite visas have been obtained and that details mentioned therein are correct and match the travel itinerary.
In case of rejection, if the User wishes to reapply/appeal against rejection of the visa, Exotic Trips Online shall do so strictly pursuant to the instructions of the User. Reapplication/appeal shall be a fresh transaction and the User will be liable to pay applicable fees and service charges.
In certain cases, a third-party vendor appointed by Exotic Trips Online may refuse to submit the User's visa application based on the credentials and documents submitted. Where additional documents are required, the same may be informed to the User. If the application is not submitted by the vendor, the visa fee may be refunded but the service fee of Exotic Trips Online shall remain non-refundable.
Exotic Trips Online will charge the User a service fee towards the cost of providing visa-related services. This service fee is in addition to visa fees, embassy charges and other similar fees prescribed by the respective embassy.
The service fee shall be paid at the time of engaging Exotic Trips Online for visa-related services. The service fee shall be non-refundable even if the User ultimately decides not to submit the application or the visa application is rejected.
Logistics charges including pick-up of documents, collection of passports, courier charges and other costs outside the regular scope of work shall be separately payable by the User.
Embassy fees, taxes and other charges controlled by embassies or government authorities may change without prior notice. Such fees, taxes and charges may not be refundable after submission of the visa application, as per the applicable embassy guidelines.
"Independent Contractors" means hotelier or hotel owner, owner of any airline or shipping company or railway ferryboat owner, coach owner, or any other person or organization selected to render services to the User.
"Outbound Tour" means a tour operated by Exotic Trips Online outside India and includes, but is not limited to, brochure tours, special tours, packages, cruises, sightseeing, carnival, cosmos, star cruise etc.
"Tour Cost" means total booking cost of all services booked by the User for his/her outbound tour.
"Booking Fees" means a non-refundable fee or token money deposited at the time of booking by the User.
"Brochure" means catalogue, leaflet, email or any other document containing the details about the itinerary and activities on an outbound tour.
"Infant" means a person below the age of 2 years and child means a person above the age of 2 years and below the age of 12 years.
Exotic Trips Online does not control or operate any airline, shipping company, coach, hotel, transport vehicle, restaurant, kitchen caravan or any other facility or service mentioned in the Brochure.
Exotic Trips Online shall not be responsible for any delay, improper service, standard of service provided by any service provider or Independent Contractor, or for any injury, death, loss or damage caused by the act or default of any hotel, airline, shipping company, cruise, coach owner or tour operator who is an independent contractor.
Exotic Trips Online shall not be responsible for any act or action of co-travellers or co-passengers which may result in injury, damage to life or limb or property of the User, or which may interfere with the User's enjoyment of services provided on the outbound tour.
Exotic Trips Online, being merely a facilitator, shall not be liable for:
In no event shall the entire liability of Exotic Trips Online for any claims directly or indirectly arising out of the tour exceed the total booking amount paid by the User.
There can be exceptional circumstances where airlines, hotels, transportation providers or other service operators are unable to honour confirmed bookings due to climatic conditions, labour unrest, insolvency, business exigencies, government decisions, operational or technical issues, route and flight cancellations etc.
Where Exotic Trips Online is informed in advance of such situations, it will make its best efforts to provide a suitable alternative or refund the booking amount after reasonable service charges, subject to receipt of the applicable refund from the service provider.
A minimum booking deposit, as communicated at the time of reservation, is required to confirm the holiday package.
Payment Schedule (unless otherwise specified):
Full payment must be received within stipulated timelines before departure to ensure confirmation of all travel services.
Accepted Payment Methods: Credit Cards, Debit Cards, Net Banking, UPI, and other approved digital payment methods.
Pricing & Inclusions: Package prices are subject to availability and may change without prior notice until booking is confirmed. Unless specifically stated otherwise, package costs include accommodation, transportation, sightseeing and applicable taxes.
Late Payments: Failure to make payments within prescribed timelines may result in automatic cancellation and applicable cancellation charges.
Cancellations must be submitted in writing via email or through customer support. Cancellation charges vary based on time of cancellation, destination and supplier policies. Unless otherwise specified:
Certain components such as visa fees, travel insurance and service charges are non-refundable. Airline and hotel cancellation policies will apply in addition to Exotic Trips Online's service charges.
Refunds are processed only for refundable components of the package and are subject to policies of third-party service providers. Refunds are typically processed within 14–30 business days after receiving confirmation from all service providers, made to the original mode of payment unless otherwise agreed. Exotic Trips Online reserves the right to deduct applicable service charges from the refund amount.
Changes to travel dates, destinations or package components must be requested in writing. All changes are subject to availability and may incur additional charges. Name changes are subject to airline and hotel policies and may not be permitted in all cases.
Travelers must ensure they have valid passports and obtain all necessary visas. Exotic Trips Online can assist with visa processing, but approval is at the discretion of the respective embassy/consulate. Travel insurance is strongly recommended for all international trips; some packages may include it by default. Travelers are responsible for meeting all health and vaccination requirements of the destination country, and Exotic Trips Online is not liable for denial of entry due to non-compliance with immigration or health regulations.
In case of events beyond our control, including natural disasters, political unrest, pandemics or similar events, Exotic Trips Online will make every effort to provide suitable alternatives or refunds, subject to supplier policies. Exotic Trips Online acts as an intermediary between clients and service providers and is not liable for loss, injury or damage resulting from acts or omissions of third-party vendors.
Activity bookings are confirmed only upon receipt of full payment. A confirmation voucher or ticket will be issued upon successful payment. Payments may be made via credit/debit cards, net banking, UPI and other approved digital payment platforms. All prices are subject to availability and may change without prior notice, and include applicable taxes and service charges unless otherwise specified. For group activities, a deposit may be required to secure the booking and the balance must be paid within the specified time frame.
Cancellations must be requested in writing via email or through customer support. Cancellation charges vary depending on the Activity Provider, destination and time of cancellation. Unless otherwise specified:
Certain activities may be non-refundable, especially activities with limited availability or special promotions. If an activity is cancelled by the provider due to weather, safety or operational reasons, customers will be offered an alternative date or a full refund, subject to provider policy.
Refunds are applicable only for refundable bookings and are subject to Activity Provider terms. Refunds are typically processed within 7–21 business days after confirmation from the provider, made to the original mode of payment unless otherwise agreed. Exotic Trips Online may deduct a nominal service fee from the refund amount.
Requests to reschedule or modify activity bookings must be made at least 72 hours before the scheduled time. Changes are subject to availability and provider approval, and additional charges may apply. Name changes may not be permitted for activities requiring ID verification.
Participants must carry valid passports, visas and required permits. Some activities may have age, health or fitness restrictions, and customers are responsible for ensuring they meet all eligibility criteria. Travel or activity-specific insurance is recommended. Participants must comply with local laws and regulations of the destination country.
In unforeseen circumstances such as natural disasters, political unrest or pandemics, Exotic Trips Online will coordinate with service providers to offer suitable alternatives or refunds, subject to provider policies.
Cruise bookings are confirmed only upon receipt of the required deposit or full payment, as per the cruise line's policy. A confirmation voucher and invoice will be issued upon successful payment.
A non-refundable deposit as specified at the time of booking is required to secure the cruise reservation. Balance payment must be made within the stipulated time frame, typically 60–90 days prior to departure, depending on cruise line terms.
Payments can be made via credit/debit cards, net banking, UPI and other approved digital payment platforms. All prices are subject to availability and may change without prior notice, and include cruise fare, port charges and applicable taxes unless otherwise specified. Optional services such as shore excursions, onboard activities and gratuities may incur additional charges.
Cancellations must be submitted in writing via email or through customer support. Cancellation charges vary by cruise line and number of days prior to departure. General guideline:
Exotic Trips Online may charge an additional service fee for processing cancellations. In the event of cancellation by the cruise line, Exotic Trips Online will assist in securing a refund or rescheduling as per the cruise line's policy.
Refunds are subject to cruise line cancellation policy. Non-refundable deposits and service fees are not eligible for refund. Refunds are typically processed within 21–45 business days, depending on cruise line and payment gateway, and issued to the original mode of payment unless otherwise agreed.
Changes to travel dates, cabin category or passenger details are subject to availability and cruise line policies. Modification fees and fare differences may apply. Requests for dietary preferences, medical assistance or special accommodations must be communicated at booking or at least 30 days prior to departure.
Passengers must possess valid passports and obtain all necessary visas and travel documents. Exotic Trips Online can assist with visa processing upon request, but approval remains at the discretion of the respective consulate/embassy. Passengers must comply with all health, vaccination and entry requirements of cruise destinations.
In unforeseen circumstances, Exotic Trips Online will coordinate with the cruise line to offer suitable alternatives or refunds, subject to cruise line policies. Exotic Trips Online acts as a facilitator and is not liable for loss, injury or damage resulting from acts or omissions of the cruise line or third-party service providers.
All transportation and cab bookings are confirmed only upon receipt of full payment. A booking confirmation voucher will be issued upon successful payment. Payments can be made via credit/debit cards, net banking, UPI and other approved digital payment platforms. Prices are subject to availability and may vary based on demand, location, vehicle type and travel dates; quoted prices include applicable taxes, tolls and driver charges unless otherwise specified.
Cancellations must be made in writing via email or customer support. Unless otherwise specified:
In the rare event of cancellation by the service provider due to unforeseen circumstances, Exotic Trips Online will offer a full refund, or an alternative arrangement of equal or higher value, subject to availability.
Refunds are applicable only for bookings cancelled within the permitted time frame; not applicable for no-shows or cancellations outside the allowed window. Refunds are processed within 7–14 business days from cancellation confirmation, to the original mode of payment unless otherwise agreed. A nominal service fee may be deducted from the refund amount.
Modifications to pickup time, location or vehicle type must be requested at least 24 hours in advance. All changes are subject to availability and may incur additional charges. A grace period of 15 minutes is allowed for standard pickups and 30 minutes for airport pickups; additional waiting time may be charged as per the applicable rate card.
Customers are responsible for ensuring timely availability at the pickup location. Any damage to the vehicle caused by the customer will be chargeable. Consumption of alcohol, smoking or carrying illegal substances in the vehicle is strictly prohibited.
Exotic Trips Online acts as a facilitator and is not liable for delays, accidents or service disruptions caused by third-party transport providers. In case of disputes, the decision of Exotic Trips Online, subject to applicable law, shall apply.
This section outlines the compliance policy of Exotic Trips Online with respect to Tax Collected at Source (TCS) under the applicable provisions of the Income-tax Act, 1961, and the Liberalized Remittance Scheme (LRS) guidelines issued by the Reserve Bank of India (RBI).
As per applicable Indian tax laws and RBI guidelines, Exotic Trips Online may be required to collect PAN details from customers booking overseas tour packages or undertaking transactions for which PAN is required. Customers must provide valid PAN details where applicable. In case of minors, PAN details of the parent/guardian may be required where applicable.
Exotic Trips Online shall collect TCS on overseas tour programme packages at the rate applicable under prevailing tax laws.
With effect from 01 April 2026, TCS on overseas tour programme packages is 2%, subject to the applicable provisions, exemptions and amendments under law.
The applicable TCS amount shall be collected in addition to the package cost and other applicable charges and deposited with the Government of India as required by law. Where tax laws or Government notifications change the applicable rate, threshold, exemption or procedure, the revised statutory provisions shall apply.
In case of cancellation of an overseas tour package, the treatment of the TCS amount shall be subject to applicable tax rules and whether the amount has already been deposited with the Government. Where TCS has already been deposited, the customer may claim eligible TCS credit in accordance with applicable income-tax procedures.
Under the LRS, resident individuals are allowed to remit up to the limit prescribed by the Reserve Bank of India for permissible current or capital account transactions. Exotic Trips Online shall follow applicable RBI requirements for transactions handled through it. Customers must provide accurate information regarding their applicable remittances and cumulative remittances where required for compliance.
Exotic Trips Online shall collect, store and process customer data including PAN and passport details in accordance with applicable data protection laws. Such information shall be stored securely and used for legitimate compliance, booking and service purposes. Customer data may be shared with third parties where required by law or where necessary for fulfilling travel services.
Exotic Trips Online acts as a facilitator for overseas tour packages and related remittance services. While Exotic Trips Online will comply with applicable requirements, it shall not be liable for penalties or losses arising due to incorrect, incomplete, false or outdated information provided by the customer. Customers are responsible for ensuring the accuracy of information submitted by them.
Customers must provide accurate and complete information as per visa application requirements. Exotic Trips Online will provide a detailed checklist and assist in completing visa application forms. Visa applications should be submitted at least 45 days prior to the intended travel date, or as per the specific consulate's processing timeline.
All submitted documents, including passport copies, photographs and supporting documents, must be authentic and valid. Original passports must be submitted if required by the respective embassy or consulate.
Full payment is required before the visa application is submitted to the embassy/consulate. All payments are non-refundable unless explicitly stated otherwise.
Visa processing times vary by country and are determined by the respective embassy or consulate. Exotic Trips Online is not responsible for delays caused by embassies, consulates or external authorities. Customers are advised to apply well in advance to avoid last-minute issues.
Visa approval is solely at the discretion of the embassy or consulate. In the event of visa rejection, Exotic Trips Online may provide guidance for reapplication; however, no refund will be issued for non-refundable visa service fees.
If a visa application is cancelled after submission, no refund will be provided for non-refundable charges. Exotic Trips Online is not responsible for rejection due to incomplete, incorrect or fraudulent documentation provided by the applicant.
All personal information and documents are handled with confidentiality. Customer data is shared only with relevant embassies, consulates, authorities, suppliers or service providers where required for processing or as permitted by law.
Expedited visa services may be available at an additional cost, subject to embassy/consulate availability and approval. While urgent cases may be prioritized, processing timelines are not guaranteed.
Customers will receive updates on the status of their visa application through available communication channels. It is the customer's responsibility to respond promptly to any document or clarification requests from Exotic Trips Online or the embassy/consulate.
Exotic Trips Online provides assistance in preparing and submitting visa applications but does not guarantee approval.
In case of rejection, the applicant may receive an official rejection letter from the embassy or consulate detailing the reasons for rejection.
Visa service fees are non-refundable, regardless of the outcome. Refunds for associated services such as flights or hotels are subject to the respective provider's cancellation and refund policies.
Customers may choose to reapply after addressing the reasons for rejection. Exotic Trips Online may offer reapplication support, including document review and consultation, for an additional fee.
Where applicable, Exotic Trips Online may assist with filing an appeal or submitting additional documents, subject to additional charges.
Exotic Trips Online is not liable for losses, delays or consequences arising from visa rejection. It is the traveller's responsibility to ensure all documents meet the requirements of the respective embassy or consulate.
Exotic Trips Online acts solely as a facilitator for visa applications and has no influence over the decision-making process of embassies or consulates. Embassies and consulates may request additional documents, conduct personal interviews or delay processing at their discretion.
Exotic Trips Online
Website: www.exotictripsonline.com
Email: info@exotictripsonline.in
Phone: +91 95993 13065
Address: GF, B-2/123, Yamuna Vihar, Delhi – 110053
Share a few details — our travel expert calls you back on WhatsApp within 1 business day.
WhatsApp should have opened with your details ready to send — just hit send there. Our travel expert will reply within 1 business day to begin planning your trip.