Curated journeys, planned by one designer — not a call centre
How we collect, use and protect your personal information.
Exotic Trips Online ("Exotic Trips Online", "we", "us", or "our") recognizes the importance of protecting the privacy of its users and maintaining the confidentiality and security of the information provided by its users.
This Privacy Policy explains how Exotic Trips Online collects, uses, stores, processes, and protects Personal Information provided by users while accessing or using our website, mobile applications, booking platforms, communication channels, and travel-related services.
This Privacy Policy applies to any person ("User", "you", or "your") who purchases, intends to purchase, or makes an inquiry regarding any product or service made available by Exotic Trips Online through its website, mobile site, mobile application, telephone, email, WhatsApp, social media, offices, or other customer interaction channels (collectively, the "Sales Channels").
By accessing or using our Website or other Sales Channels, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use our Website or Sales Channels.
This Privacy Policy does not apply to websites, mobile applications, or services operated by third parties, even where links to such third-party websites or services are provided through our Website. Users are advised to review the privacy policies of such third parties separately.
Information shared with Exotic Trips Online may primarily be processed in India and in other jurisdictions where our service providers, suppliers, technology partners, or other third parties may process information on our behalf.
By using our services, you consent to the processing and transfer of your Personal Information for the purposes described in this Privacy Policy.
Data protection and privacy laws in India and other jurisdictions may differ from those applicable in your country of residence.
If you have concerns regarding the processing of your Personal Information or wish to withdraw your consent, you may contact Exotic Trips Online through the contact details provided on our Website.
Please note that withdrawal of consent may affect our ability to provide certain services. For example, information may be required to process flight, hotel, holiday, visa, insurance, transportation, or other travel-related bookings.
We may collect Personal Information that is reasonably necessary to provide the services requested by you, process bookings, communicate with you, comply with applicable legal obligations, prevent fraud and misuse, and fulfill our contractual and business obligations.
Depending on the services requested, information collected may include:
We may also collect or receive:
If you request visa-related services, we may collect documents and information required by the relevant embassy, consulate, government authority, or visa processing partner, which may include:
Such information will be used for the purpose of providing the requested visa or travel-related service and may be shared with the relevant service providers, embassies, consulates, or authorities where necessary.
For international bookings, you may be required to provide PAN, passport details, or other information required under applicable laws, regulations, foreign exchange requirements, or by the relevant service provider.
Where required by hotels or other accommodation providers, you may be required to provide government-issued identification, date of birth, travel details, origin/destination information, or other information necessary to complete or honor your booking.
We will use such information only for legitimate and specified purposes connected with the requested service.
Your Personal Information may be used for purposes including, but not limited to:
We may use your Personal Information to:
We may also use Personal Information to:
Exotic Trips Online may conduct online or offline surveys to understand customer opinions, preferences, and experiences.
Participation in surveys is generally optional.
Information collected through surveys may be aggregated or anonymized and may be used to improve our Website, services, products, features, and customer experience.
Exotic Trips Online may use customer information to provide information about:
We may send promotional emails, messages, WhatsApp communications, or other marketing communications where permitted by applicable law.
You may opt out of promotional communications by using the unsubscribe option provided in the relevant communication or by contacting us.
Exotic Trips Online will retain Personal Information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
Information may be retained for longer periods where required or permitted by applicable legal, regulatory, tax, accounting, dispute-resolution, fraud-prevention, or other legitimate business requirements.
When Personal Information is no longer required, we may securely delete it, anonymize it, or store it in a manner that prevents it from being actively used.
Our Website may use cookies and similar technologies to improve user experience, personalize content, understand Website usage, maintain sessions, and support certain Website functionalities.
Cookies may also be used by third-party advertising or technology providers to measure advertising effectiveness or provide relevant advertising.
Most web browsers automatically accept cookies. You may modify your browser settings to control or block cookies.
Please note that disabling certain cookies may affect the functionality or availability of some features of our Website.
When you access our Website, certain technical and session information may be automatically recorded.
This may include:
Such information may be used to understand user behavior, diagnose technical problems, improve Website performance, maintain security, and administer our services.
To provide the services requested by you, we may share relevant Personal Information with third parties including:
Information shared with such providers will generally be limited to what is reasonably necessary to provide the requested service.
Third-party service providers may process Personal Information according to their own privacy policies and applicable laws.
We may engage third-party vendors and business partners for activities such as:
Such parties may receive only the information reasonably necessary to perform their services.
If Exotic Trips Online undergoes a merger, acquisition, restructuring, sale of assets, transfer of business, or similar transaction, Personal Information may be transferred as part of that transaction, subject to applicable laws and appropriate safeguards.
We may disclose Personal Information where reasonably necessary:
Exotic Trips Online may provide users with opportunities to submit:
Where you voluntarily submit such content, it may be displayed on our Website, social media channels, marketing materials, or other travel-related platforms, depending on the nature of the submission and applicable permissions.
Users should avoid submitting sensitive personal information through publicly visible reviews, comments, photographs, or other content.
You may receive promotional communications regarding travel services, special offers, destinations, packages, or other services.
If you do not wish to receive promotional communications, you may:
Please note that even after opting out of marketing communications, you may continue to receive essential transactional communications relating to bookings, payments, cancellations, refunds, or other services you have requested.
If Exotic Trips Online provides mobile applications, certain permissions may be requested depending on the features and services offered. These may include, where applicable:
We may collect information about your device, operating system, browser/application version, hardware, language, network, and other technical information to improve application performance and user experience.
Where you provide permission, location information may be used to provide location-specific services, offers, destination information, nearby services, or other personalized travel functionality.
Where required for a service, camera or photo-library access may allow you to upload photographs, documents, profile images, visa documents, reviews, or other content.
If you opt in to notifications, we may send travel updates, booking confirmations, reminders, promotional offers, or other relevant communications.
If a feature requires access to contacts and you grant permission, such access may be used for sharing travel information, referrals, or other social features offered through the application.
Permissions may vary depending on the operating system, application version, and features available.
Exotic Trips Online takes reasonable measures to protect Personal Information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.
Where appropriate, security measures may include encryption, access controls, authentication mechanisms, secure servers, and other technical and organizational safeguards.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of your account credentials and should immediately inform us if you believe your account or information has been compromised.
Where processing is based on your consent, you may withdraw your consent or decline to provide certain information or permissions, subject to applicable law.
However, if certain information or permissions are necessary to provide a requested service, withdrawal may affect our ability to process or complete your booking or provide the relevant service.
You may contact Exotic Trips Online using the contact details provided below to request withdrawal of consent or discuss your Personal Information.
Subject to applicable law, you may have rights relating to your Personal Information, including the ability to:
Requests may be submitted through the contact details provided below.
We may need to verify your identity before processing certain requests.
Users must be legally capable of entering into binding transactions under applicable law.
Where applicable, persons below the age of 18 should use our services only with the involvement and consent of a parent or legal guardian.
Exotic Trips Online may update or modify this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal and regulatory requirements.
Any updated version will be published on our Website with the revised "Last Updated" date.
We encourage users to periodically review this Privacy Policy to remain informed about how their Personal Information is handled.
If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your Personal Information, please contact us:
Exotic Trips Online
Website: www.exotictripsonline.com
Email: info@exotictripsonline.in
Phone: +91 95993 13065 / +91 99999 13065
Address: GF, B-2/123, Yamuna Vihar, Delhi – 110053
We will make reasonable efforts to respond to legitimate privacy-related requests and concerns within the applicable legal and regulatory requirements.
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